Help & Support

Find answers to common questions and get help with using our YouTube subtitle downloader.

Frequently Asked Questions

Yes, our YouTube subtitle downloader is completely free to use. There are no hidden charges, subscription fees, or download limits. You can extract and download subtitles from as many videos as you need without any cost.

Our tool works with all YouTube videos that have subtitles available. This includes standard YouTube videos, YouTube Shorts, live streams (with captions), and videos from any YouTube channel. The video format doesn't matter - we extract the subtitle data directly from YouTube's servers.

SRT format: Includes timing information (timestamps) showing when each subtitle appears. Perfect for video editing software, media players, and synchronized viewing.

TXT format: Plain text without timing. Ideal for reading, translation work, content analysis, or copying text for other purposes.

Several reasons why subtitle extraction might fail:
  • No subtitles available: The video doesn't have any captions or subtitles
  • Private video: The video is set to private or unlisted
  • Restricted content: Age-restricted or region-locked videos
  • Live streams: Some live streams don't have extractable captions
  • Very new videos: Recently uploaded videos may not have processed subtitles yet

No registration or account creation is required. Our service is designed to be simple and accessible - just paste a YouTube URL and download the subtitles. We don't collect personal information or require you to sign up for anything.

Yes! Our tool automatically detects and extracts available subtitles in multiple languages. If a video has subtitles in multiple languages, we'll prioritize commonly used languages (English, Korean, Japanese, Chinese, Spanish, French, German) but can extract subtitles in any available language.

Troubleshooting

Common Issues and Solutions

"No subtitles found" error
  • Verify the video has captions by checking YouTube directly
  • Try a different video from the same channel
  • Wait a few minutes if the video was recently uploaded
  • Check if the video is public and accessible
Download not starting
  • Ensure your browser allows downloads from our site
  • Check if popup blockers are interfering
  • Try refreshing the page and attempting again
  • Clear your browser cache and cookies
Invalid URL error
  • Make sure you're using a valid YouTube URL
  • Supported formats: youtube.com/watch?v=..., youtu.be/..., youtube.com/shorts/...
  • Remove any extra parameters or tracking codes
  • Copy the URL directly from YouTube's address bar

Quick Help

Back to Home How to Use Guide

Additional Support

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